Shipping and Returns

 

Timescales: The Nursery Fox is unique as we are based between the UK and Denmark. Thus means that your order can take up to 4 working weeks to be dispatched depending on our whereabouts. Please take a look at our announcement bar at the top of our website for the next shipment date before placing your order. If you are unsure please get in touch on hello@thenurseryfox.com

 Shipping: Shipping Costs will be calculated at checkout. We charge £4.25 for orders up to £50 and free shipping for anything over this value. All items will be carefully wrapped and sent to you 2nd class recorded. If you have any problems with your delivery, please get in touch and we can send you your tracking information.

Returns: We are always happy to accept a return should you change your mind but please note this term does not apply to any of our personalised products, unless the product is faulty. We are happy for you to send unwashed and unworn products back within 7 days of receipt, via your chosen postage method – preferably recorded. Please note we will only reimburse postage fees for a faulty item. 

Please contact our team on hello@thenurseryfox.com for a return address.  

Personalisation: We encourage you to double check all order details once placed. If you have noticed a mistake with your order details please get in touch within 12 hours and we will be able to change your order. We cannot take responsibility for any mistakes upon ordering.